Help-Center

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Help-Center

FAQ

FAQ

Find answers to common questions about scoopa.

Platform

Information about Roles & Permissions in scoopa

Can a user download only parts of a video?

When I change the role from a guest user, does this person has to set another password or just log in as usual?

Can I restrict the rights of a user to download only the Lo-Res version of a file, even though a Hi-Res version also exists?

Can I change the permissions of a user?

How can I manage my costs with a large amount of content?

For which video codecs is a preview being created?

Is it possible to download more than one file at a time?

What are the system requirements for scoopa?

Can I download multiple files at once?

How do I send Mail-Notifications?

Why is a deleted file still stored for another 7 days in the Trash?

What is a „Watchfolder“?

Which webbrowsers are supported?

Can I use scoopa on my smartphone?

Instead of file deliveries - for me it is more important to receive huge numbers of Hi-Res video!

Is there an API available?

Which Audio Codecs does scoopa support?

How many users can I register to my platform?

Which files are compatible with scoopa?

We had our bad experiences with FTP-servers in the past. What if a lot of users want to download very large files at the same time?

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Getting started

How can content be made accessible to me through a scoopa environment?

Does the sender & receiver from content both need to have a scoopa-platform ?

What is scoopa?

Why should I use scoopa?

Performance/ Features

Can I automatically forward content from scoopa to FTP servers?

What is the Auto-Login suitable for?

What does "Grid View" mean?

I want to use scoopa for global distribution. Is it still this fast?

Branding

What do you need from my side to create a branded platform?

How about customizing the platform?

Troubleshooting

A User of my platform lost his password!

I can not login to my platform!

I do not receive Mail-Notifications!

An upload window opens, but I cannot select a file to upload

Trust & Privacy

How can I change my password?

Where is my personal data about my contract and the users stored?

Where is my content stored?

Our Privacy Policy and Terms of Use

Contract

What are the relevant payment details in english?

If I already have my existing videos stored in a cloud, is it possible to transfer them my scoopa platform free of charge?

Simple question: ROI of scoopa?

How big is the storage in my price plan?

Can I change my price plan during the term?

Do you charge extra for the encoding of the Preview Videos?

What happens to my data if I stop the contract?

Why is there a difference in monthly payment vs. 12-month prepayment?

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Costs

Is it possible to control the costs for scoopa?

What are the costs for scoopa based on?

Upload & Ingest

Can scoopa transcode my uploads to a certain format?

How can I check if the file was uploaded without any failure or loss of data?

Is it possible to upload more than one file at a time?

My internet connection was interrupted - can I resume my upload?

I had to change my workspace during upload and therefore the IP changed during that process - can I resume my upload?

Is there an semiautomatic alternative to the web-uploader?

Direct-Cloud-Ingest. WTF is that?

Why is scoopa much faster in upload speed than other file transfer solutions?

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Archive

How can I use the scoopa-archive to significantly reduce my costs?

Is automatic archiving possible?

How does the archive work?

What purpose does the archive serve?

scoopa uploader (iOS)

How can I connect to my scoopa platform and configure settings for my uploads?

Which settings are necessary to be able to upload files in the background?

Which devices are supported?

How can I upload files?