Help-Center

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Help-Center

FAQ

FAQ

Find answers to common questions about scoopa.

Platform

Which content is located in the high-speed storage?

Information about Roles & Permissions in scoopa

Can a user download only parts of a video?

When I change the role from a guest user, does this person has to set another password or just log in as usual?

Can I restrict the rights of a user to download only the Lo-Res version of a file, even though a Hi-Res version also exists?

Can I change the permissions of a user?

How can I manage my costs with a large amount of content?

For which video codecs is a preview being created?

Is it possible to download more than one file at a time?

What are the system requirements for scoopa?

Can I download multiple files at once?

How do I send Mail-Notifications?

Why is a deleted file still stored for another 7 days in the Trash?

What is a „Watchfolder“?

Which webbrowsers are supported?

Can I use scoopa on my smartphone?

Instead of file deliveries - for me it is more important to receive huge numbers of Hi-Res video!

Is there an API available?

Which Audio Codecs does scoopa support?

How many users can I register to my platform?

Which files are compatible with scoopa?

We had our bad experiences with FTP-servers in the past. What if a lot of users want to download very large files at the same time?

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Getting started

Does the sender & receiver from content both need to have a scoopa-platform?

How can content be made accessible to me through a scoopa environment?

What is scoopa?

Why should I use scoopa?

Performance/ Features

Can I automatically forward content from scoopa to FTP servers?

What is the Auto-Login suitable for?

What does "Grid View" mean?

I want to use scoopa for global distribution. Is it still this fast?

Branding

What do you need from my side to create a branded platform?

How about customizing the platform?

Troubleshooting

A User of my platform lost his password!

I can not login to my platform!

I do not receive Mail-Notifications!

An upload window opens, but I cannot select a file to upload

Trust & Privacy

How can I change my password?

Where is my personal data about my contract and the users stored?

Where is my content stored?

Our Privacy Policy and Terms of Use

Contract

If I already have my existing videos stored in a cloud, is it possible to transfer them to my scoopa platform free of any charge?

What are the relevant payment details in english?

Simple question: ROI of scoopa?

How big is the storage in my price plan?

Can I change my price plan during the term?

Do you charge extra for the encoding of the Preview Videos?

What happens to my data if I stop the contract?

Why is there a difference in monthly payment vs. 12-month prepayment?

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Costs

Is it possible to control the costs for scoopa?

What are the costs for scoopa based on?

Upload & Ingest

Alternative and automated Ingest Options

Can scoopa transcode my uploads to a certain format?

How can I check if the file was uploaded without any failure or loss of data?

Is it possible to upload more than one file at a time?

My internet connection was interrupted - can I resume my upload?

I had to change my workspace during upload and therefore the IP changed during that process - can I resume my upload?

Is there an semiautomatic alternative to the web-uploader?

Why is scoopa much faster in upload speed than other file transfer solutions?

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Archive

What is Direct-to-Archive?

How can I use the scoopa-archive to significantly reduce my costs?

Is automatic archiving possible?

How does the archive work?

What purpose does the archive serve?

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scoopa uploader (iOS)

How can I connect to my scoopa platform and configure settings for my uploads?

Which settings are necessary to be able to upload files in the background?

Which devices are supported?

How can I upload files?