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Help-Center
FAQ
FAQ
Getting started
Platform
Performance
Branding
Troubleshooting
Trust & Privacy
Contract
Upload & Ingest
Archive
Guides
Release-Notes
FAQ
Find answers to common questions about scoopa.
Getting started
What is scoopa?
Why should I use scoopa?
Does the sender & receiver from content both need to have scoopa?
Platform
Can I restrict the rights of a user to download only the Lo-Res version of a file, even though a Hi-Res version also exists?
Can a user download only parts of a video before he download it?
if I change role from a guest user, does this person has to set another password or just log in as usual?
Can I change the permissions of a user?
How can I manage my costs with a large amount of content?
For which video codecs is a preview being created?
Is it possible to download more than one file at a time?
What are the system requirements for scoopa?
Can I download multiple files at once?
How do I send Mail-Notifications?
Why is a deleted file still stored for another 7 days in the Trash?
What is a „Watchfolder“?
Which webbrowsers are supported?
Can I use scoopa on my smartphone?
Instead of file deliveries - for me it is more important to receive huge numbers of Hi-Res video!
Is there an API available?
Which Audio Codecs does scoopa support?
How many users can I register to my platform?
Which files are compatible with scoopa?
We had our bad experiences with FTP-servers in the past. What if a lot of users want to download very large files at the same time?
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Performance
I want to use scoopa for global distribution. Is it still this fast?
Branding
What do you need from my side to create a branded platform?
How about customizing the platform?
Troubleshooting
A User of my platform lost his password!
I can not login to my platform!
I do not receive Mail-Notifications!
An upload window opens, but I cannot select a file to upload
Trust & Privacy
How can I change my password?
Where is my personal data about my contract and the users stored?
Where is my content stored?
Our Privacy Policy and Terms of Use
Contract
If I already have my existing videos stored in a cloud, is it possible to transfer them my scoopa platform free of charge?
Simple question: ROI of scoopa?
How big is the storage in my price plan?
Can I change my price plan during the term?
Do you charge extra for the encoding of the Preview Videos?
What happens to my data if I stop the contract?
Why is there a difference in monthly payment vs. 12-month prepayment?
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Upload & Ingest
Can scoopa transcode my uploads to a certain format?
How can I check if the file was uploaded without any failure or loss of data?
Is it possible to upload more than one file at a time?
My internet connection was interrupted - can I resume my upload?
I had to change my workspace during upload and therefore the IP changed during that process - can I resume my upload?
Is there an semiautomatic alternative to the web-uploader?
Direct-Cloud-Ingest. WTF is that?
Why is scoopa much faster in upload speed than other file transfer solutions?
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Archive
How does the archive work?
What purpose does the archive serve?
